Shipping policy

Shipping Policy

Effective Date: July 26, 2026

Thank you for shopping with Pluffly. We are committed to getting your order to you as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.
  • Orders are processed Monday through Friday, excluding holidays.
  • During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • United Kingdom: 7–15 business days
  • Europe: 7–18 business days
  • Australia & New Zealand: 8–20 business days
  • Rest of the World: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout. Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available). Tracking updates may take 24–72 hours to appear.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the responsibility of the customer.

Delays

While we strive to deliver every order on time, occasional delays may occur due to shipping carriers or customs processing. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. Pluffly is not responsible for orders shipped to incorrectly entered addresses.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can assist you as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact us:

Website: https://pluffly.com

Email: hello@pluffly.com